Privacy Policy

Our Privacy Commitments at a Glance

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1. Introduction

This Privacy Policy ("Policy") describes how okokph ("we," "us," "our") collects, processes, stores, and protects the personal data of individuals ("you," "your," "the Player") who access or use the okokph platform, including the website at okokph.club and any associated mobile interfaces or services.

We are committed to handling your personal data with transparency, integrity, and respect. This Policy is designed to help you understand exactly what information we hold about you and how it is used, so you can make informed decisions about your engagement with the okokph platform.

This Policy should be read alongside our Terms & Conditions, which govern your use of the platform. By registering an account on okokph, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

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2. Data Controller

okokph acts as the data controller in respect of the personal data it collects from players. As data controller, okokph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

If you have any questions about how your personal data is handled, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

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3. Personal Data We Collect

okokph collects the following categories of personal data from players:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, government-issued ID number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address	Account communication, support, regulatory notices
Financial Data	GCash number, PayMaya / Maya account, bank account details, debit card details, transaction history	Processing deposits and withdrawals, fraud prevention, AML compliance
Gaming Data	Game history, bet amounts, win/loss records, session duration, bonus usage	Service delivery, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, login timestamps	Security monitoring, fraud detection, platform optimization
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support, quality assurance, dispute resolution
Verification Documents	Copies of government-issued IDs, proof of address, selfie photos for liveness checks	KYC compliance, identity verification, PAGCOR regulatory requirements

We do not collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

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4. How We Collect Your Data

okokph collects personal data through the following means:

• Direct collection. Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated collection. Technical data collected automatically when you access the platform, including IP address, device identifiers, browser information, and session activity logs. This data is collected via cookies, web beacons, and similar tracking technologies (see Section 10).
• Third-party sources. Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment verification data from payment processors such as GCash, PayMaya / Maya, and banking partners.
• Regulatory sources. Information received from PAGCOR or other regulatory authorities in connection with licensing, compliance, or investigation requirements.

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5. How We Use Your Personal Data

okokph uses your personal data for the following purposes:

• Account management. Creating, maintaining, and securing your okokph account, including verifying your identity and age.
• Service delivery. Providing access to games, processing bets, crediting winnings, and delivering all features of the okokph platform.
• Payment processing. Processing deposits and withdrawals via GCash, PayMaya / Maya, bank transfer, and debit card, and maintaining accurate financial records.
• Regulatory compliance. Meeting our obligations under PAGCOR regulations, the Anti-Money Laundering Act (Republic Act No. 9160, as amended), and the Data Privacy Act of 2012.
• Fraud prevention and security. Detecting, investigating, and preventing fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct.
• Responsible gaming. Monitoring gaming patterns to identify potential problem gambling behavior and administering responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support. Responding to your inquiries, resolving disputes, and providing assistance with account and payment issues.
• Marketing communications. Sending you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Platform improvement. Analyzing aggregated, anonymized usage data to improve the platform's performance, game selection, and user experience.

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6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, okokph processes your personal data on the following legal bases:

• Contractual necessity. Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration — including account management, game delivery, and payment processing.
• Legal obligation. Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate interests. Processing carried out for the legitimate interests of okokph, such as fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights and freedoms.
• Consent. Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

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7. Sharing Your Personal Data

okokph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and identity verification providers. Third-party service providers that assist with identity verification, age verification, and document authentication as required for regulatory compliance.
• Payment processors. GCash, PayMaya / Maya, banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card processors, solely for the purpose of processing your deposits and withdrawals.
• AML and fraud screening providers. Compliance technology providers that assist okokph in meeting its anti-money laundering and counter-terrorism financing obligations.
• Game content providers. Third-party game studios and live casino operators whose games are available on the okokph platform. These providers may receive limited technical data (such as player session identifiers) necessary to deliver their games.
• IT and infrastructure providers. Cloud hosting, data storage, and cybersecurity service providers that support the operation of the okokph platform.
• Regulatory authorities. PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where disclosure is required by law, court order, or regulatory directive.
• Professional advisers. Legal counsel, auditors, and accountants, where necessary for the conduct of okokph's business operations.

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8. Data Retention

okokph retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and identity data. Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and AML regulations.
• Financial transaction records. Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act.
• Gaming history. Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
• Customer support communications. Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records. Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.
• Technical and log data. Retained for up to twelve (12) months for security monitoring and fraud detection purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with okokph's data disposal procedures.

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9. Security Measures

okokph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS). All data transmitted between your device and the okokph platform is encrypted using TLS 1.2 or higher.
• Data encryption at rest. Sensitive personal and financial data stored on okokph's servers is encrypted using industry-standard encryption algorithms.
• Access controls. Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Multi-factor authentication. Administrative access to systems containing personal data requires multi-factor authentication.
• Regular security assessments. okokph conducts regular vulnerability assessments and penetration testing to identify and remediate security weaknesses.
• Incident response. okokph maintains a documented data breach response procedure. In the event of a personal data breach, we will notify affected players and the National Privacy Commission within the timeframes prescribed by the Data Privacy Act.

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10. Cookies & Tracking Technologies

okokph uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies may be used:

• Strictly necessary cookies. Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies. Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies. Used to collect aggregated, anonymized data about how players use the platform, helping us identify areas for improvement. This data does not identify you personally.
• Security and fraud-detection cookies. Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the okokph platform. Strictly necessary cookies cannot be disabled as they are essential to the platform's operation.

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11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by okokph:

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. We will respond to your request within the timeframes prescribed by the Data Privacy Act. We may need to verify your identity before processing your request.

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12. Minors and Age Restriction

okokph is strictly an adults-only platform. In accordance with Philippine law and PAGCOR regulations, you must be at least 21 years of age to register and use the okokph platform.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on okokph, please contact our support team immediately so that we can investigate and take appropriate action.

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13. Changes to This Privacy Policy

okokph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the okokph platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

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14. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by okokph, please contact our Data Protection Officer:

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012.

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